Memorandum

TO : For all members of staff
FROM : Takashimaya Michiyo, President
REF :TM 001/2009
DATE 29th September 2009
SUBJECT :EFFECTIVE CUSTOMER SERVICE TRAINING

For all members service Training

This memo is to inform all members of staff to attend a customer service training on 8th November 2009.

All staff have to be dressed in company uniform and must be punctual at all times. All staff are also encouraged to conduct discussions in English.

To all Heads of Department, please take attendance of their members of staff. Head of Human Resource Department to ensure that training room is ready for the training are day before. In order, there must be enough chairs and tables for all. Stationary must be provided. Arrangements also need to be made for refreshment

Make sure that all department heads and members of staff to ensure that to get the information above.

I encouraged that all staffs do not use handphone during the training.

TM

The Cover Letter

60 Sesame Street
Edinburgh
EH16LM
USA

Clarke Hooper,
St.Lavrence Way,
Slough,
Berkshire
SL12BW

2 September 2009

Dear Miss Harking

Application for a Account Handler
I am writing to apply for the account handler position advertised by Clarke hooper.

The opportunity presented in this listing is very interesting and I believe that my strong education will make me a very competitive candidate for the position

I can be reached anytime via my cell phone, 000-000-000. Thank you for your time and consideration. I look forward to speaking with you about this employment opportunity.

Yours Sincerely,
__Cookie Monster__
(COOKIE MONSTERS)